Engaging in difficult dialogue with an employee is never easy and requires a careful approach. Whether you are addressing poor performance, or behavior that is detrimental to your team or its success, it is important that leaders address these issues head-on. This episode offers tips for leaders to keep these difficult conversations positive, constructive, and focused on productive outcomes.
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Crucial Conversations: Tools for Talking When Stakes Are High
Patterson, K., Grenny, J., McMillan, R., & Switzler, A. (2012). Crucial Conversations: Tools for Talking When Stakes Are High. The McGraw-Hill Companies.
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