When asked what’s getting in the way of listening, people often say they think they can multi-task, they already know what the other person is going to say, or they are preparing their response. This can cause series problems – including increased conflict. In this second part of The Heartbeat Series, Dewey, Rae, & Bryana provide tips for taking time to listen to the people you’re serving, and break-down the process for resolving conflict when it occurs.
This episode is part two of a three part Heartbeat Series, focused on Administrative Professionals.
Schedule your FREE consultation for executive/professional coaching.
Take the EQ-i 2.0 (Emotional Intelligence) or ELI assessment.
mti@missouri.edu I 573.882.2860 I mti.missouri.edu
Submit your episode idea.
Resources:
Thompson, D., Lyon, R., & Larimer, B. (2023 April 26). Episode #86: The Heartbeat Series - The Electrical Outputs. The Weekly Workplace.