From taking care of the people to managing the bottom line, leaders are required to perform a great deal of emotional labor. Despite the mental fatigue or the wear and tear on their bodies from this, they’re often pushed to continue doing more with less. In this episode, Dewey, Rae, and Bryana discuss how to avoid the costs of emotional labor and support leaders as they perform.
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Resources:
Denham Smith, D. & Grandey, A. A. (2022 November 2). The Emotional Labor of Being a Leader. Harvard Business Review.
Brotheridge, C. M., & Grandey, A. A. (2002). Emotional labor and burnout: Comparing two perspectives of "people work". Journal of Vocational Behavior, 60(1), 17–39.